Lois Lane

Live bets are bets placed on an certain event while the event is taking place. The odds change according to the course of events, often every second.

Funds or winnings from bets placed on the old website will be transferred automatically to your account on the new website. You do not need to request a transfer of these funds. However, please und...

Open bets that were placed on our old website are not lost. They remain valid and will be settled normally. If you win your bets, the winnings will be transferred to your account on our new website...

Unfortunately, we don't offer casino or slot games on our website. However, you can enjoy our extensive sports betting offer.

In your account overview your betting balance is divided into different sections: Withdrawable (readily available funds can be used for any products) Bonus (bonus amount and the resulting winnings)...

Withdrawals are possible via SEPA bank transfer as well as via a payment method that was used to make a deposit, if withdrawals are possible with that payment method. You can find information about...

Zen Casino offers several different deposit methods. The availability also depends on your country. You can find a list of all possible deposit methods as well as information concerning transfer ti...

You can find your player protection profile in your account overview under 'Player Protection Profile'

You can find lots of tips to gamble responsibly on our Player Protection page. There you can also find contact information of counselling organisations.

Specific to settlement of events/outcomes where video assistant referee ("VAR") is consulted, the event which led to the "VAR" referral will, for the purposes of settlement/obvious error rules be...