Lois Lane
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Recent activity by Lois Lane-
I have a sports bonus queued. How long can I activate it?
The time frame in which redeemed sports bonuses can be activated depends on the individual bonus offer. With all bonus promotions, the time frame is stated in the bonus terms and conditions.
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Why do I need an IBAN?
An IBAN is required for SEPA transactions within the EU and concern international, standardised account number. Since the IBAN already includes the bank code, the IBAN is all that is required. You ...
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Which bets can I choose from?
Apart from the main bets, Zen Casino also offers various other bets. These include: HandicapOne team gets an advantage which is added to the actual score.Example:Champions League, Handicap Manchest...
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Can I cancel the bonus or voucher?
Yes, you can cancel an active bonus or a voucher. In order to do this, click on "My Account" in the log in menu and then select "My promotions". You can cancel promotions by yourself in the respect...
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How do I place a bet?
Log in to your account and simply click on the appropriate odds on your selected bet. Just select the desired bet type in the bet slip on the right side, enter the desired stake and click on "Next"...
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Why wasn’t my withdrawal processed? Why can’t I request a withdrawal?
Long-term Zen Casino customers know that withdrawal requests are always processed quickly, as you’d expect from an internationally renowned company.A cancellation could be due to the following reas...
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Why can't I place a bet?
Should you be unable to place a bet, although you have followed all of the necessary steps, please send an e-mail with your desired stake and tip via email. Our support team will contact you as soo...
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Why can I only withdraw a part of my funds?
Funds for which a bonus was granted and the resulting winnings will appear in 'Total Funds', but cannot be withdrawn until the bonus conditions have been completely fulfilled, at which point they c...
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Where can I find statistics for a game?
If you want to check the statistics for a certain match or game, simply select the event and you will find the statistics for it on the right side below the betslip. You can switch between the diff...
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Why did I not receive the full amount of my withdrawal via bank transfer?
Unfortunately, banks may deduct fees for receiving international transfers. This may be the reason why you did not receive the full amount that you requested. Please feel free to send us a screensh...